Server Error Please Try Again Jabber

April 05, 2022 Post a Comment

Overview

On occasion, the employees may encounter bug when using the Cisco Virtual Telephone (Jabber) software. Beneath are issues that accept been reported to the Office of Information technology forth with possible solutions. If none of the solutions listed resolve your outcome, please submit a ticket using the button below.

Request IT Back up

What is the minimum version of the Operating Systems Supported

Operating Organisation	Minimum Supported Version
Microsoft Windows	Windows 8.1, only Windows ten is recommended.
Apple tree macOS	macOS 10.xiv (Mojave) or later on is recommended.
Apple iOS	Apple iOS 13.10 or afterward.
Android	Android 7.0 (Nougat) or later is recommended.

Mutual Issues:

Residential Internet Service Provider Functioning Bug
Cisco Jabber not starting automatically
Admission to Jabber Clients
Login Problems
Phone call-ID Issues:
Not receiving any voicemails (including email notifications):
Known Jabber problems acquired by VPN
Unable to make outbound calls or forward calls
Accessing the Self-Care Portal
Voicemail Service is non connecting
Phone Service is non connecting
No audio or called party cannot hear you.

Residential Isp Performance Issues

With more than people than e'er working from and keeping the family abode to help stem the propagation of COVID-nineteen, residential Internet service providers are beingness overloaded. If your Internet connexion feels slow, one possible reason is that your Cyberspace connection can't agree up to your whole family getting online at the same time. It might also be because of outdated dwelling house routers and modems. If you lot are using wireless in your home, it may be interference or low point strength. Past your home, residential service providers tend to have entire neighborhoods share a single link back to the carrier router. This can likewise be overloaded.

Symptoms of dwelling and residential performance issues:

"Cannot Connect to Server" errors.
One-way Sound
Choppy Audio
Call Drops
A Ring, then a busy signal

Cisco Jabber not starting automatically

If the Cisco Virtual Phone is not running, you may not receive telephone calls. To configure the Cisco Virtual Phone to offset automatically, do the following:

Launch the Cisco Jabber application
Once you have signed into Jabber, open up "My profile and settings" (The icon with your first Initial in the upper left corner of the screen). Alternatively, you tin click on the gear icon in the upper right corner of the screen.
Click on "Settings".
Under the default General tab, y'all will see Startup at the top. Click the box for Start Cisco Jabber when my computer starts and information technology volition insert a bank check-marker, showing it is selected. Click OK to save the setting.
Jabber will now launch as soon as your computer is signed in.

Login Issues

Jabber users your NetID/Agile Directory account. Brand sure you are entering your full NetID (user@hccfl.edu). Another possible cause of login failures is that your countersign has expired. visit netid.hccfl.edu to reset your password and try again. In rare instances we have noticed rebooting your computer has helped in this situation too.

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Access to Jabber Clients

To use Jabber, you volition demand to submit a ticket requesting it, along with the specific version(s) you need. Until this is completed, and y'all accept received a confirmation e-mail back with the specific details related to the version(south) you requested, you will not have a functioning Jabber account for your HCC phone number. Attempting to install the client without a valid license built for you lot volition result in the installation failing at sign-in.

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Login Issues

Jabber users your NetID/Active Directory account. Make sure y'all are entering your total NetID (user@hccfl.edu). Another possible crusade of login failures is that your password has expired. visit netid.hccfl.edu to reset your countersign and endeavour once again. In rare instances we have noticed rebooting your computer has helped in this situation every bit well.

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Call-ID Issues:

Your Jabber account matches your desk phone'southward Caller ID since information technology is the same. However, if you are experiencing bug where callers are stating they encounter something else, please verify if they have your contact information saved to their contacts as something else. A caller's contact settings will bear on what they run into on their telephone. For example, if a relative has your piece of work number saved in their contacts under "Aunt Jane", they will see that instead.

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Not receiving whatsoever voicemails (including email notifications):

Please verify if your number is call forwarding. If you have call forwarding enabled, it will bypass your HCC voicemail and go to the forwarded numbers instead.

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Known Jabber problems acquired by VPN

If your VPN connection drops, your Jabber calls will exist affected. Jabber will reconnect to its servers but a drop of your VPN connexion is viewed as a temporary network outage and all connections are dropped.

HCC_VPN – Jabber works with all services
HCC_VPN_Internal – Jabber will not piece of work.

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Unable to make outbound calls or forward calls

Cisco Jabber works the aforementioned as your desk phone at work.

To make an internal phone call, simply dial the 4-digit extension.
To make a local call in the 813 area lawmaking, you must punch ix first and so the 7-digit telephone number.
To make a call to any number outside of the 813 area code, punch 91 and the x-digit telephone number.

As well, when inbound the phone number for call forwarding, enter the number as a long-distance number as 91[10-digit number]. For example, 918135551212.
Please do not perform a test call from the number you are phone call forwarding to. It will not work.

Accessing the Cocky-Care Portal

You must be connected to HCC_VPN to access the self-care portal

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Voicemail Service is non connecting

This happens when y'all do not take ALL of the certificates during the setup procedure. To fix this problem, try the following

Sign out
Reset Jabber (below the sign-in)
Uninstall/Delete the Jabber application
Reinstall Jabber from the Play Shop
Sign in and accept ALL the certificates.

If information technology still does non connect, you have two options to bank check voicemail

If the voicemail is associated with you (non a departmental phone) then yous can notwithstanding get your voicemail in your e-mail inbox as you practise at the office.
Dial into the voicemail arrangement by dialing 7777 from inside Jabber or 253-7777 from your cell/habitation phone. You volition exist asked for your extension and your Pivot.

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Phone Service is non connecting

This happens when a user does non type in the user proper name exactly every bit it is in the Cisco Call Manager. To set up this outcome:

Sign out of Jabber
Reset Jabber (below the sign-in)
Sign in using your NetID and Password in all lower case. If OIT has provided you lot different credentials, enter them exactly every bit they appear in the email.

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No audio or called party cannot hear you.

Change or verify your audio setup in Jabber.